COOKIE POLICY
1. About this Cookie Policy
This Cookie Policy explains how First-Rate Surveys use cookies and similar technologies when you visit or use our website.
It explains what cookies are, the types of cookies that may be used on our website and how you can manage your cookie choices.
This Cookie Policy should be read alongside our Privacy Policy.
2. What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They allow a website to recognize a device and can help the website operate, remember preferences, understand how visitors use the site and, where applicable, support other functions.
Similar technologies, such as pixels, tags and local storage, may perform comparable functions and may also be covered by this policy.
3. How we use cookies
Depending on the services and features enabled on our website, we may use cookies and similar technologies for purposes including:
• Essential website functions
• Remembering preferences and settings
• Website security and fraud prevention
• Understanding how visitors use our website
• Measuring website performance
• Improving our website and services
• Supporting booking and scheduling functionality
• Supporting payment or embedded third-party services
• Marketing or advertising, where applicable and where the required consent has been obtained
4. Types of cookies
The cookies used on our website may generally fall into the following categories:
Essential cookies
These are necessary for the website or a service requested by the visitor to function. They may support security, navigation, booking functionality or other essential features.
Preference or functionality cookies
These may remember choices or settings so that the website can provide a more convenient experience.
Analytics cookies
These help us understand how visitors use the website, such as which pages are visited and how the website performs. Where consent is required, these cookies will only be used after the relevant consent has been provided.
Marketing cookies
These may be used to measure or support advertising and marketing activity. Where consent is required, these cookies will only be used after the relevant consent has been provided.
5. Third-party services
Our website may contain services, tools or embedded content provided by third parties.
Depending on how our website is configured, these may include services for website hosting, analytics, appointment scheduling, payments, maps, video, social media or other functionality.
These third parties may place or access cookies or similar technologies on your device. Their own privacy and cookie policies may also apply.
Examples of services that may be used by First Rate Surveys include Squarespace, Acuity Scheduling, Stripe, Google services and QuickBooks, where relevant to the website and booking process.
6. Managing your cookie choices
Where the law requires consent for a particular type of cookie, we will provide an appropriate mechanism for you to give, refuse or withdraw consent.
You can also control or delete cookies through your browser settings. The exact method varies between browsers and devices.
Please note that blocking or deleting certain cookies may affect the functionality of some parts of the website, particularly features that are necessary to provide a service you have requested.
7. Cookies and the booking process
Our website may use Acuity Scheduling or another booking service to allow customers to select a service, choose an appointment and provide information required for the booking.
The booking service may use cookies or similar technologies required for its functionality, security or other purposes described by the provider.
Payment services may also use cookies or similar technologies when a customer makes a payment.
8. Changes to this Cookie Policy
We may update this Cookie Policy when we add, remove or change cookies, website functionality, third-party services or applicable legal requirements.
The latest version will be made available on our website.
9. Contact us
If you have any questions about our use of cookies or similar technologies, please contact us:
First Rate Surveys
Email: info@firstratesurveys.co.uk
Website: www.firstratesurveys.co.uk